Level 2 Technician

Little Rock, Arkansas. The technical backbone of Scale's service delivery operation.

About the Role

The Level 2 Technician is the technical backbone of Scale's service delivery operation. You will handle escalations, manage complex infrastructure projects, and develop junior technicians. This position combines troubleshooting expertise with project delivery and proactive system administration.

Core Responsibilities

Advanced Technical Support

  • Resolve escalated tickets across servers, networking, and applications
  • Troubleshoot Windows Server, Active Directory, and Microsoft 365 environments
  • Diagnose VPN and connectivity problems
  • Create documentation for root causes and permanent solutions
  • Provide real-time guidance to Level 1 staff

Infrastructure and Systems Management

  • Administer Windows Server infrastructure (AD, DNS, DHCP, Group Policy)
  • Manage Microsoft 365 services including Exchange, Teams, and SharePoint
  • Deploy endpoints using Intune and RMM platforms
  • Monitor backup systems including Veeam, Datto, and Azure
  • Respond to system alerts and performance degradation

Security Operations

  • Respond to EDR (Endpoint Detection and Response) alerts
  • Maintain email security platforms
  • Conduct security reviews and vulnerability assessments
  • Support MFA and zero-trust architecture implementations

Required Qualifications

  • 3+ years IT support or systems administration background
  • Strong Windows Server and Active Directory expertise
  • Microsoft 365 administration proficiency
  • Backup and disaster recovery experience
  • Networking fundamentals (VPNs, VLANs, firewalls)
  • RMM platform experience
  • Strong documentation practices
  • Excellent client communication skills

Preferred Qualifications

  • Azure AD/Entra ID expertise
  • SIEM or security training platform experience
  • Compliance framework knowledge (HIPAA, NIST, CIS)
  • PowerShell scripting capability

Benefits and Compensation

  • Competitive salary with performance bonus
  • Certification support (AZ-104, Security+, etc.)
  • Hybrid work schedule
  • Direct influence on tools and processes
  • Strong client relationship opportunities

Apply Now

Ready to take your career to the next level? Submit your application below.