An important decision for a business to make is choosing a suitable IT company to work with. A highly skilled IT company is needed to lead to high efficiency. However, choosing the wrong IT company can affect business i.e., it can be a waste of time for employees or turn out to be a money pit. Asking the right questions leads to choosing the best IT company to meet your needs.
Here are four questions to ask your IT company in Little Rock to help your business sort the wheat from the chaff.
1. Are Calls Being Answered by a Live Person and What Is the Response Time?
There are multiple ways for a business to get in touch with their IT company. However, the most convenient way is through a phone call. Your IT company should provide a phone number that is answered by a live person that is available to help and assist during your working hours. The right IT company should have a help desk readily available by phone, rather than using formal emails or forms to address IT issues.
The other part of the question focuses on the response time of the company. Most clients are not comfortable taking services from an IT company with slow response time. This is a reason many businesses switch providers. You must look for an IT company that guarantees a quick response when notified about any issues and/or progress.
Your business should be skeptical of any IT companies that guarantee an actual time for resolving a problem. IT companies can estimate, but for the most part, they should not make a definite claim on how long it will take to resolve an issue because time must be spent to discover the root of the problem.
2. Is There Any After-Hour or Onsite Support in Case of an Emergency?
It is wise to choose an IT Company in Little Rock that offers both onsite and remote support. Most of the time issues can be solved remotely, but sometimes onsite support is necessary. An IT company must have staff available to deal with any emergencies that arise at your business. Emergencies can occur any time therefore choose an IT service with staff available for your beck and call 24/7.
3. What Is Included in the Agreement With Your IT Company?
There are different types of plans provided by a managed IT services company. It is best to ask about the scope of the plan for both the service provider and the client. When opting for an all-inclusive plan, look for a clear statement describing what services, including managed security IT services, are included in the plan. Your business will want to know whether your plan covers the following:
- Onsite support
- Network health management
- Malware or virus infection management
- Support for a major disaster
- Support for software or hardware not managed by the IT service provider
- After-hour emergency support
- Infrastructure upgrades
- Office relocation
If an all-inclusive plan is not available through your IT company, look for one with custom plans available for you to pick and choose the services that best fit your needs. The nature of business must be considered while asking for services i.e., the plan for a dental office would not be the same as the plan required for a manufacturing firm.
Look for an IT Company in Little Rock that includes that services you need for your business. Before you start a contract with an IT company, it is important to know all the services they provide. This way, you can pick the best ones for your agreement.
4. What Is Their Background and Experience?
An important question to ask before choosing your IT service provider is about their background and experience in the field. When opting with a company for their services, your business must understand whether they are worth investing money in or not. Dealing with an IT company that has a relative amount of experience and qualifications is important because they know all about the security issues and compliance policies in the industry.
If the company has any extra certifications, it would be easy to trust them because that means they employ staff members specialized in different areas of the IT world. That being said, it’s equally important for staff with additional certifications to also have experience. Technology is rapidly changing, and the more experience a company has, the more you know you can rely on them.
A good IT service provider should have a list of references for you to look at to help make the decision of whether or not their services will be best for your business.
Choosing the Best IT Company in Little Rock
All things considered, before choosing an IT company, asking all of these questions is important to help you find the IT Company in Little Rock that fits all the needs of your business. A good IT service provider not only ensures services you need but also provides monitoring and coverage, in addition to maintaining a business that is operational, safe, and thriving.
At Scale Technology, our services work to improve your business at every angle. Let us focus on the IT so you can focus on the heart of your business. Call us today at 501-213-3298 or request a free consultation online.