A managed services provider is a firm that maintains computer hardware and provides IT support for other businesses. Rather than simply fixing problems as they arise, an MSP works to keep your equipment running smoothly. It provides an affordable solution that saves time, maximizes productivity and prevents data loss.
If you’re reading this blog entry, you probably handle your own computer maintenance or pay for repair by the hour. These options may appear to cost less in the short term, but they typically lead to more frequent hardware failures. Small business owners and hourly repair services seldom take the time to perform preventive maintenance.
When you pay someone by the hour to fix computers, he or she has different goals than you. A technician will earn less money if your equipment rarely needs repair. There is no incentive to use the best parts, provide lasting repairs or conduct preventive maintenance. This results in higher costs and greater downtime.
Some small businesses rely on a single person for IT support, such as the owner’s friend or cousin. It is convenient to work with a familiar individual who may charge below-market rates. However, such people are often busy or unavailable when a major problem occurs. One person may also lack the skills to maintain a variety of equipment.
Benefits of MSPs
A managed services provider will give your company access to a team of IT professionals. Collectively, they have the skills and expertise to solve a wide range of problems. Most MSPs charge a flat monthly fee, so they have a financial incentive to maintain your equipment in the most efficient manner.
• Makes the workplace more productive by reducing downtime
• Simplifies budgeting and cash flow with predictable rates
• Eliminates the need to recruit and interview technicians
Unlike hourly repair services, MSPs save money when they perform thorough repairs and preventive maintenance. They don’t want your computers to develop problems that require lengthy service calls. An MSP can reduce equipment failures by running diagnostic tests, enhancing security and replacing weak batteries.
This comprehensive maintenance strategy allows you to focus on serving customers. If you outsource IT services to an MSP, you won’t have to spend as much time researching computer problems, maintaining hardware or waiting for repairs to be finished. Your staff will be more productive when their equipment runs smoothly.
MSP Business Model
How does an MSP accomplish this? By serving multiple companies, it can afford to hire experienced technicians and obtain high-quality tools. Each client only has to pay a small portion of these costs. This allows an MSP to operate more efficiently than a small IT department. For example, it can purchase common parts and supplies in bulk.
The MSP business model embraces the popular concept of paying for a desirable outcome rather than a specific service. As a result, the client and service provider have the same basic goals. This enables both parties to benefit from efficient long-term solutions. For more information or a free MSP consultation, please contact Scale today.