The benefits of hiring a managed IT service in Little Rock are clear—it saves your company time and money, frees up your IT department so they can work on forward-thinking projects, and most importantly, it puts an iron-clad lock on your sensitive data.
But do all managed IT service providers in Little Rock, Arkansas deliver the same level of service and efficiency? Can they all be trusted with your company’s most valuable information? The managed IT service provider (MSP) you choose needs to meet the following criteria to be worth your investment.
Understands Your Business
When you trust an MSP with your company’s data, the first thing you should expect is to have a detailed conversation about your business—not theirs. Any IT service management provider that begins by pitching their IT solutions and pricing is not focusing on the most critical aspect of managed IT solutions—building partnerships.
Hiring an MSP is an act of trust, and good MSPs take that very seriously. They should not only want to excel at the services they provide for your company, but they should also seek to understand all the nuances of what makes your company great. Only then can they manage your IT in a way that will work seamlessly with your services and guarantee success and security far into the future.
Offers Custom IT Solutions
Part of an MSP seeking to understand your company means that it will provide you with all of the computer services you need and none that you don’t. Beware of one-size-fits-all value deals—data shows that these discount MSP packages are the result of oversupply, which means your company won’t get the attention it deserves.
The Little Rock managed IT service provider for your company needs to have the capabilities that you require to stay competitive and efficient for years to come, and you should be able to choose what you need when you need it.
But not all MSPs offer the same services. Younger companies and those stretched too thin can only provide bare-bones support that will leave you in your competitor’s dust.
Here are the services that you can expect a cutting-edge MSPs to offer:
Responds with Lightning Speed
One of the best benefits of building a partnership with an MSP is that it’s like having a watchdog at your gate at all times. You won’t need to wait for customer complaints to flood in, call your IT staff in for an emergency meeting, consult manuals and make phone calls, and then spend weeks cleaning up the damage to your reputation. Instead, your MSP will be on top of any problem within hours or less. The best MSPs respond within minutes and have the issue resolved before you see any lag in customer satisfaction or productivity.
Features Multi-Faceted Data Protection
Hackers and malware can be ruthless, so you need computer tech support that is ahead of the curve. Reputable MSPs will significantly increase your cybersecurity by maintaining the latest in security tech, protecting your data in the cloud, ensuring frequent backups, and monitoring your network constantly. But, this can’t be said for all MSPs. In a recent study, only 77 percent of MSPs were found to offer reliable backup and disaster recovery services, and just 57 percent provided managed network security. When it comes to security, you can’t afford to take risks. Make sure that your MSP is protecting your data on multiple fronts.
Increases your Efficiency
Finally, and most importantly, outsourcing IT computer services are only worth your dollar if it increases the efficiency, and therefore the profits, of your business. Trends show that companies continue to spend more on MSP services each year. The growing popularity of MSPs shows that the services they provide are not worth placing on the shoulders of your in-house IT staff (after all, you IT specialists know your business best. Shouldn’t they be developing your revolutionary new app instead of acting as your tech security guards?). If your MSP isn’t increasing your productivity or improving your bottom line, it’s time to switch to one that can.
Scale is local Little Rock MSP that understands Arkansas businesses’ IT needs better than the rest. But don’t take our word for it. With over 98% customer satisfaction, the quality of our IT solutions speaks for itself. Contact us today for a personal consultation.