The world of business communications was forever changed when VoIP was introduced into the mix. Voice Over Internet allows friends, relatives, and—most importantly—businesses to communicate over the Internet, bypassing traditional phone lines. While the technology has proven to be a tremendous application for businesses both large and small, it isn’t necessarily for everyone. Put simply, there is a time for VoIP and there is a time for going without. This is a compare and contrast of the two options, so you can make the best possible decision for your office.
When It Makes Sense to Use VoIP
Features Are Limitless
Common VoIP features include live answering, extended digit dialing, caller ID, call hold, and more. Many of the best companies also include call recording technology, follow me call forwarding, and extensive voicemail management.
Portability matters, and VoIP technology can be an integral component of that flexibility. Clients, customers, and business partners grow frustrated when they can’t make a connection. Incorporating a mobile solution reduces the chance of a missed sale.
More Phones Means More Savings
VoIP services are an exciting development for any business with a large number of phones in the office. With traditional services through the phone company, a bigger infrastructure means bigger installation costs and extraordinary maintenance fees. With VoIP, the plans usually get cheaper as your infrastructure grows larger.
VoIP not only provides an easy way to foster communication between locations, but is one of the cheapest technologies to port to new offices. It is also one of the easiest ways to ensure that you’re standardizing your IT network in several locations.
An owner should look carefully at the features being offered by notable VoIP companies and decide which of them would contribute to better communication, more effective leadership, and a more efficient workplace.
When VoIP Does NOT Make Sense
One or Two Phone Lines
Not every business is ready (or even interested) in taking things to the next level. If you have only a couple of phone lines and your business isn’t oriented towards communications, paying for VoIP may not make sense.
No Features Needed
Have you ever looked at a product in the store and thought, “There’s no way I would ever use that”? It’s important to consider the features lists circulated by the top VoIP companies and compare them to your own needs. If the demand isn’t there, don’t force it.
Some small businesses use their communications system for an informational line and little more. If you have a number set with a recording for customers to call, VoIP is probably unnecessary.
While some companies benefit tremendously from the appearance of being on the cutting edge, it isn’t always the right path to take. A “good ol’ boy” company with deep roots and traditional customers could easily turn away clients with fancy technology. Make the decision right for your brand’s image. VoIP may or may not be right for your business. If you would like to discuss VoIP solutions for your business, contact Scale today.