There are countless types of systems, software, and hardware out there that require support, maintenance, and specialized knowledge to run efficiently and effectively. When something breaks breaks in your office, who do you want to call? Someone paid by the hour, who is in and out as fast as possible? Or would you rather call someone who knows you and your business and wants to not just fix your problem, but make sure it take steps to stop the problem from happening again?
There is a great article over on Carolina Newswire on how to determine if managed services are right for you. Here are a few of the key points that they cover:
Hourly vs Managed Services: Hourly can cost less by reducing time spent, but at the cost of support time. With Managed Services, you pay for your support with a flat monthly rate.
Check your costs for IT services last year and compare to the cost of managed services.
Check your Managed Services agreement annually and make sure it continues to suit your companies needs.